At Kayra, we strive to ensure that our customers are completely satisfied with their purchases. If you are not happy with your order, we offer a 10-day return policy, subject to the following terms and conditions:
1. Eligibility for Returns
- Products can be returned within 10 days from the date of delivery.
- The item must be unused, in its original packaging, and in the same condition as received.
- Returns will not be accepted for perishable goods, personalized items, or products marked as non-returnable.
2. Return Process
- To initiate a return, contact our customer support team at [email/contact] with your order details.
- Once the return request is approved, we will provide return shipping instructions.
- Customers are responsible for return shipping costs unless the product received is damaged, defective, or incorrect.
3. Refund Policy
- Once the returned product is received and inspected, we will process the refund within 7-10 business days.
- Refunds will be issued to the original payment method or as store credit, as per customer preference.
- If the product is found damaged or used, a partial refund may be issued.
4. Exchange Policy
- We allow product exchanges within 10 days for items of equal or higher value.
- Exchanges are subject to product availability.
5. Non-Returnable Items
- Items that are damaged due to customer mishandling.
- Sale items, perishable goods, gift cards, or personalized products.
- Products returned without original packaging or accessories.
6. Cancellation Policy
- Orders can be canceled within 24 hours of placement.
- If the order is already shipped, cancellation is not possible, but customers may opt for a return once delivered.
7. Damaged or Defective Products
- If you receive a damaged or defective product, notify us within 24 hours of delivery with images/videos for verification.
- A replacement or full refund will be processed after verification.
For any assistance, reach out to our customer support at [email/contact].